Thoughts on Leadership: Acknowledge Your Team

By Gino Blefari

This week my travels found me at home, starting my week with my typical Monday W.I.G. calls. On Tuesday, I attended the Berkshire Hathaway Energy Executive Team Meeting and filmed in our Los Altos, California studio for various company awards events and for the Berkshire Hathaway HomeServices Sales Convention. On Thursday, I attended the launch event (via Zoom) for Berkshire Hathaway HomeServices Fox Cities Realty and I was thrilled to help welcome them to the Berkshire Hathaway HomeServices network.

All in all, it was a week of celebration and acknowledgement, and it’s the latter topic I want to talk about for our blog post this week. (And yes, our blog post. Thoughts on Leadership is as much yours as it is mine.)

For leaders, it’s important to acknowledge team accomplishments. Proper acknowledgement is the method of support that will show your team members their work is seen and heard as a significant contribution toward the achievement of collective company goals. Gallup polls show employee recognition is the key factor influencing not only employee engagement but also overall organizational performance.

Translation: To create—and retain—extraordinary performers, you have to acknowledge just how extraordinary they are!

Consider Zappos, for example, which was acquired by Amazon in 2009 for a deal worth about $1.2 billion. Zappos has a peer-to-peer acknowledgement program where employees earn rewards via recommendations from other members of the team. The rewards differ by location because each office has its own unique perks. At the Las Vegas office, covered parking is an issue, and an employee can nominate a colleague for a special, covered parking spot as a “reward.” The takeaway? Acknowledgement comes in all forms, but it shouldn’t just be a plaque or a ribbon. Think about ways you can acknowledge employees that will be meaningful to them.

GE, famously once run by one of my favorite business mentors, Jack Welch, is also well-known for an amazing recognition program. (Side note: Welch joined GE in 1960 where he actually worked as a junior chemical engineer at my place of birth, Pittsfield, Massachusetts in the heart of the Berkshires, so I feel a particular kinship to him and his leadership philosophies.) When the company restructured between 2010 and 2014, employee acknowledgement took center stage as a way to bridge the gap between organizational change and sustainable growth. During weekly meetings between employees and managers, a wall-mounted dashboard displayed an employee’s performance and achievements. As I like to say, “When performance is measured, performance improves. When performance is measured and reported back, the rate of improvement accelerates.” The takeaway? A simple, visual, personal example of success and approval can go a long way. Like the videos I filmed for award presentations, I make it a point to speak each of the award winners’ names and discuss directly what they did to achieve an award.

In 2020 at Apple, CEO Tim Cook gave every employee the entire week of Thanksgiving off. (The memo also instructed managers in other countries to find an appropriate holiday and give employees a week off then.) In addition, he added three paid vacation days to every employee’s calendar and told retail teams that had to work over Thanksgiving—one of the busiest shopping times of the year—they’d get a week off at an alternate date. The takeaway? Acknowledgment should surprise and delight all team members in some way. Every member of your team should feel proud, honored and above all, recognized. Because if they’re on your team, it means they’re dedicated to personal and professional growth, continual learning, focus, commitment, dedication and all the important facets you’ve instilled in them as any great leader should.

So, what’s the message? In real estate, late winter and early spring tends to be “awards season.” And this awards season, make your recognition personal. Make it visible. Make it universal. Make it creative and make sure it motivates your employees to keep doing what they’re doing, so they feel supported to achieve even more.

Thoughts on Leadership: Celebrating Women’s History Month

By Gino Blefari

This week my travels found me at home, presenting about time management on Tuesday to our Berkshire Hathaway HomeServices global franchisees. (We had about 60 attendees join the virtual session from Mexico, Italy, Germany, Dubai, Spain, Portugal and the U.K.) On Wednesday, I participated in the 2020 Berkshire Hathaway HomeServices First Realty Awards Celebration and today, I presented and participated in the Prosperity Home Mortgage Sales Summit.

Monday marked the beginning of Women’s History Month, a celebration of extraordinary women who lead—and have led—the charge to positively transform our world. At HomeServices of America, we’re fortunate to have Teresa Palacios Smith, Chief Diversity, Equity & Inclusion Officer, leading our initiatives to showcase and support women leaders across the globe. Outside of HomeServices of America, Teresa is very involved with women’s leadership programs and councils, and within our organization, has spearheaded Women Who Lead, which highlights the women leaders throughout HomeServices of America and beyond. (If you aren’t already connected to the Facebook page, follow it here and tune into Teresa’s Women Who Lead panel discussions every other Wednesday on Facebook and YouTube.)

Teresa told me Women Who Lead began from a desire to highlight all the phenomenal women leaders in different roles throughout the real estate industry, and to provide a platform for them to share their insights and stories.

And speaking of platforms to spotlight women leaders, here are 10 quotes to enlighten and inspire:

  1. “Rarely are opportunities presented to you in a perfect way. In a nice little box with a yellow bow on top. ‘Here, open it, it’s perfect. You’ll love it.’ Opportunities—the good ones—are messy, confusing and hard to recognize. They’re risky. They challenge you.” – Susan Wojcicki, CEO of Youtube, who was hired as Google employee #16 and worked on important programs like AdSense, Google Analytics, Google Books and Google Images. (Fun fact: In 1998, she rented her carport in Menlo Park, California to two Stanford graduates named Larry Page and Sergey Brin, who used it as an office for a little startup they called Google.)
  2. “I learned to always take on things I’d never done before. Growth and comfort do not coexist.” – Ginni Rometty, Executive Chairman of IMB, and an advocate for education and job opportunities for disadvantaged populations around the world. In 2018, Rometty was honored with the Catalyst Award for advancing women and diversity in business.
  3. “A leader has two important characteristics: first that she is going somewhere; second she is able to persuade others to go with her.” – Mary Kay Ash, founder of Mary Kay Cosmetics, Inc. who was named by Baylor University as the “Greatest Female Entrepreneur in American History.”
  4. “What I always say is, ‘Do every job you’re in like you’re going to do it for the rest of your life, and demonstrate that ownership in it.”– Mary Barra, CEO and chairman of General Motors Company, the first woman to lead one of the big three automakers. Notably, in a 2020 report on gender equality practices by Equileap, GM was the only company surveyed with no gender pay gap.
  5. “No matter how senior you get in an organization, no matter how well you’re perceived to be doing, your job is never done. Every day, you get up and the world is changing; your customers are expecting more from you. Your competitors are putting pressure on you by doing more and trying to beat you here and beat you there.” -Abigail Johnson, CEO of Fidelity Investments since 2014, chairman since 2016 and named “Most Powerful in Finance” by American Banker in 2020.
  6. “I really think a champion is defined not by their wins, but by how they can recover when they fall.” – Serena Williams, professional tennis player and former No. 1 player in women’s tennis. At 23 Grand Slams, Williams has won the most titles by any player in the Open Era and the second-most titles of all time.
  7.  “People regret far more what they don’t do rather than what they do.” – Emma Walmsley, CEO of GlaxoSmithCline and the first woman to run a major pharmaceutical company.
  8. “Always work hard, never give up, and fight until the end because it’s never really over until the whistle blows.” – Alex Morgan, American professional soccer player and winner of the 2019 FIFA Women’s World Cup as a key player on Team USA.
  9. “It’s the ultimate luxury to combine passion and contribution. It’s also a very clear path to happiness.” – Sheryl Sandberg, Chief Operating Officer at Facebook and the first woman to serve on the company’s board.
  10. “The media and the interviews are great, but that does not help me make a call on the field. To me, I’ve got to work the game and I’ve got to be great at it.” – Sarah Thomas, official for the National Football League and the first woman to officiate a major college football game as well as the first woman to officiate the Super Bowl. (In 2015, she was the first female hired as a full-time NFL official.)

So, what’s the message? While Women’s History Month is an amazing way to spotlight our women leaders, it’s also not just a month-long endeavor. Supporting and highlighting women leaders is something we should always do, no matter what month it is. Because like my mom says, women leaders aren’t just a part of history, they’re the ones making history every day.

Thoughts on Leadership: Short-term Memory

By Gino Blefari

This week my travels find me at home, starting Monday off with my typical WIG calls. On Tuesday, I attended the Berkshire Hathaway Energy Weekly Executive Team Meeting followed by the Monthly CEO Leadership meeting via Microsoft Teams. Yesterday and today, I’m in meetings with our teams as we connect, execute on our goals and grow.

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Thursday Thoughts on Leadership: Lessons from the GOAT

By Gino Blefari

This week my travels found me at home, starting the week with my typical Monday WIG calls. On Tuesday, I attended the Berkshire Hathaway Energy weekly executive team meeting and for the rest of the week, I planned for the upcoming HomeServices of America monthly CEO leadership meeting.

Of course, all week I was energized by Sunday night’s Super Bowl, when Tom Brady, in his first year as quarterback for the Tampa Bay Buccaneers, won his seventh Super Bowl championship.

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Thoughts on Leadership: The Power of Discipline

By Gino Blefari

This week my travels found me at home, kicking off Monday with my typical Monday WIG calls followed by the Long & Foster Shareholders Meeting. On Tuesday, I participated in the Berkshire Hathaway Energy Executive Team Meeting and virtually presented on time management to the team at Berkshire Hathaway HomeServices PenFed Realty. On Wednesday, I virtually joined the launch of Berkshire Hathaway HomeServices Zambito REALTORS® and Berkshire Hathaway HomeServices Western New York Properties. I also filmed videos for Prosperity Home Mortgage Chairman’s Club, ReeceNichols Top Performers and the Berkshire Hathaway HomeServices EWM awards event. Today, I virtually presented on time management to the team at Berkshire Hathaway HomeServices Texas Realty.

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Thoughts on Leadership: Leadership Lessons from Hank Aaron and Larry King

By Gino Blefari

This week my travels find me at home, starting the week with my typical Monday WIG calls. On Wednesday, I participated in the Berkshire Hathaway Energy Weekly Executive team meeting. My WIGs for this week were to film seven videos, present Time Management (virtually) to the team at Berkshire Hathaway HomeServices Keys Real Estate and hold three virtual interviews for the regional mortgage manager position at Prosperity Home Mortgage.

In between meetings, I also got a call from Bob LeFever. I’ve known Bob for years, since we were both senior vice presidents of NRT. (But more on Bob later because he’s really the connection to everything I’ll write about in this post.)

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Thoughts on Leadership: Success and Your Personal Philosophy

By: Gino Blefari

This week my travels find me at home, starting the year off with my typical Monday WIG calls. On Tuesday, I had a Berkshire Hathaway Energy weekly executive team meeting and on Wednesday, I attended the Berkshire Hathaway Energy 2021 Executive Leadership Conference, “Transforming Our Business,” a four-and-a-half-hour virtual session about leadership in 2021 and beyond. The rest of the week was spent planning for the virtual, two-day HomeServices of America Leadership Conference, which will take place January 20-21.

The Executive Leadership Conference was a great lead-in to this blog because Bill Fehrman, Berkshire Hathaway Energy president and CEO, and Greg Abel, Berkshire Hathaway Inc., vice chairman of non-insurance operations and chairman of Berkshire Hathaway Energy, talked about the culture of Berkshire Hathaway as one marked by continuous improvement.

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THOUGHTS ON LEADERSHIP: HAPPY NEW YEAR

By Gino Blefari

This week my travels find me at home, just as they did since March 11. Throughout the week, I completed seven CEO reviews and as I write this, there are mere days left in 2020, a year that challenged us as much as it strengthened us while we led our teams through the unknown, into an entirely new world.

To inspire your ensuing fresh start, here are some of my favorite New Year’s quotes from some of my favorite people. Because for this post, I thought it was only right to pass the mic to others and let their wisdom guide us as we contemplate all the good this new year will bring:

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THOUGHTS ON LEADERSHIP: HAPPY HOLIDAYS

By Gino Blefari

This week my travels find me at home, starting Monday with my typical WIG calls. On Tuesday, I had my weekly Berkshire Hathaway Energy Presidents Meeting and five CEO reviews, followed by two CEO reviews the next day. It’s been a busy week of conference calls and Microsoft Teams meetings as we tie a bow on this challenging year while looking forward to the next. The holidays are such a special time, even though this is the year many of us can’t be with our family and loved ones or hold the traditional holiday parties, but the spirit of the season remains. Surprisingly, the holidays are also filled with leadership lessons and they come from the boss of yuletide cheer, St. Nick. Here are twelve tips he can teach us:

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Thoughts on Leadership: Effective Leadership in Challenging Times

By Gino Blefari

This week my travels find me at home, just as you are. And while we’re at home we can still work diligently on creating better versions of ourselves and honing our abilities to lead. I’ve been listening to a great book, “The Leadership Challenge” by James M. Kouzes (Dean’s Executive Fellow of Leadership, Leavey School of Business at Santa Clara University) and Barry Z. Posner (Dean of Leavey School of Business, Santa Clara University). The book is now in its sixth edition and the book is so good that every time a new edition came out, I started from the beginning and re-listened to it. In fact, the ideas put forth by Kouzes and Posner about effective leadership during challenging times have never been more applicable.

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