#18 Thoughts on Leadership: The Power in Vulnerability

By Gino Blefari

This week my travels took me from San Francisco to Boulder to Washington, D.C. to Southern California but I’d like to talk a little more about my experience in Denver almost two weeks ago. I was there attending REAL Trend’s Gathering of Eagles, an exclusive opportunity to mingle with our industry’s most innovative minds, absorbing their managerial wisdom and insight. This year, Patrick Lencioni, founder and president of The Table Group, was keynote speaker at the event and delivered an impactful speech on leadership and what it takes to succeed.

In a word: vulnerability. Defined by Merriam-Webster as “the capacity to be physically or emotionally wounded,” it’s the one concept often overlooked in a society focused on resiliency and strength. However, vulnerability and mental fortitude are not mutually exclusive. In fact, according to Lencioni, vulnerability isn’t just a nice compliment to strength; it’s the very thing that can make us stronger, wiser and more connected to our clients.

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New Affiliate Is Good to Know in Wellfleet, MA

By Kevin Ostler

Broker Mandy Robinson’s Prudential Cape Shores Real Estate brokerage becomes Berkshire Hathaway HomeServices Cape Shores Real Estate May 19. The broker this week received an early transition present while on a listing presentation in her Cape Cod, MA market.

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#17 Thoughts on Leadership: The Coincidence of Connection

By Gino Blefari

This week, my travels took me from Denver to Omaha to St. Louis but our story begins west of the Gateway City, in Irvine, CA at the HSF Affiliates headquarters …

Each morning in Irvine, I try to follow the same routine: I wake before sunrise and walk to the hotel coffee shop near our offices for some quiet, meditative moments to prepare for the day ahead.

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#16 Thoughts on Leadership: A Lesson in Elevation

By Gino Blefari

This week my travels took me from sea to shining sea … or pretty close. I started out in Chicago as a panelist at AREAA’s 2015 Global & Luxury Summit then drove toward the outskirts of the Windy City to visit the Berkshire Hathaway HomeServices Starck Real Estate team. From there, it was off to Lancaster, PA to spend time with Berkshire Hathaway HomeServices Homesale Realty and finally, my week ended among the snowcapped mountains of Vail, CO and the agents, managers and staff at Berkshire Hathaway HomeServices Colorado Properties.

If you’re counting, that’s a gain of almost 11,000 feet in elevation. Here are my calculations:

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#15 Thoughts on Leadership: Earth Day Reflections

By Gino Blefari

A casual suggestion, a way to spark pointed discussion and quiet contemplation … that’s how Earth Day began on April 22, 1970. After a devastating 1969 oil spill off the once-pristine coast of Santa Barbara, Wisconsin Senator Gaylord Nelson, a longtime environmentalist, realized one day each year must be set aside for citizens of the world to unite and quite literally stop to smell the roses. This year, for the 45th time, people around the globe did just that, celebrating the beauty of our Earth in an international observance themed, “It’s Our Time to Lead.”

And indeed, it is. I was recently reading a letter from Berkshire Hathaway Energy CEO Greg Abel and the gist of his poignant message was this:

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#14 Thoughts on Leadership: The Language of Leaders

By Gino Blefari

For the past few years, I’ve shared my experiences and research on the importance of leadership. Here’s one thing I’ve learned during this ongoing project: As leaders, we lead by how we act but we also lead by what we say. Our words convey the “why” behind all that we do.

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#13 Thoughts on Leadership: The Power of Knowledge

By Gino Blefari

Knowledge is an important component of leadership. If we’re diligent about it, knowledge is an ever-changing, evolving thing, allowing us to continually improve, progress and grow.

Recently, I was in Washington, D.C. at the National Association of Hispanic Real Estate Professionals® (NAHREP) White House Briefing. The meeting proved an exciting opportunity to learn about the latest trends affecting the Hispanic population and how Latino preferences and buying power will shape—and reshape—the landscape of our national real estate market.

NAHREP®, cofounded by Gary Acosta and Ernie Reyes, is a passionate organization made from dedicated professionals across the country, proud champions of homeownership within the Hispanic community and The Voice For Hispanic Real Estate®. I’m honored to serve on the NAHREP® Corporate Board of Governors and help advance this cause.

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#12 Thoughts on Leadership: Westward Bound

By Gino Blefari

This week my travels took me to the majestic state of Montana, to Big Sky Country, to the heart of Lewis and Clark’s westward expedition. I began my trip in Bozeman speaking with the outstanding agents, managers and staff at Berkshire Hathaway HomeServices Montana Properties then traveled along Interstate 90 toward Missoula for another presentation with the Montana Properties team.

For those who have never driven on I-90, it’s a highway famous for its scenic surroundings, a modern-day trail through America’s unspoiled territory, where “Home on the Range” comes to life in meandering rivers, roaming antelope, dense forests and snowcapped mountains. I was lucky enough to drive with Montana Properties Broker/Owners Mike Basile and Dan Ermatinger, who had much to say about the highway and Montana’s awe-inspiring landscape.

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#11 Thoughts on Leadership: The Importance of Quality Service

By Gino Blefari

This week, while working from California, (average temperature, 85 degrees) I was reviewing Real Living’s Premier Service® 2014 National Customer Satisfaction Results, and I’m happy to announce that for a seventh consecutive year, our Real Living agents scored a 96% customer satisfaction rating, significantly exceeding the industry average. This number speaks to the strength of Real Living’s customer service culture and its hard-working brokers and agents but it also gets to the heart of an issue that must always be top-of-mind for all leaders across any industry: service.

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#10 Thoughts on Leadership: In the Heart of the Berkshires

By Gino Blefari

“Now the first of December was covered with snow, and so was the turnpike from Stockton to Boston. The Berkshires seemed dream-like on account of that frosting, with ten miles behind me and ten thousand more to go.” – James Taylor, Sweet Baby James, 1970

Last week, my travels took me to the magnificent Aqua Turf Club in Plantsville, Connecticut to attend the Berkshire Hathaway HomeServices New England Properties Awards and Service celebration hosted by president and CEO Candace Adams and her fantastic team of agents, managers and staff. After years of living in California, enjoying the Golden State’s ever-present palm trees and perpetual sunshine, I had a distinct sense of nostalgia spending time in the decidedly chillier Northeast. Something about being back among the charm of a snowy New England town made this visit feel like a trip home.

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