Thoughts on Leadership: A Money Makeover

This week my travels first found me in West Orange, New Jersey, celebrating Jordan Baris Inc, REALTORS® Real Living with members of our HSF Affiliates team, including Allan Dalton, CEO of Real Living Real Estate; Tricia Kobos, manager, Business Consulting; Teresa Palacios Smith, vice president of Diversity and Inclusion; Rosalie Warner, vice president of Network Services; Champ Claris, director of Franchise Sales and of course, Ken Baris, president of Jordan Baris Inc, REALTORS® Real Living. The 67-year-old, full-service brokerage is led by Baris, one of RISMedia’s 2019 Real Estate Newsmakers, and will be a fantastic addition to our Real Living network.

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Thoughts on Leadership: Texas Travels

By Gino Blefari

This week my travels find me in San Antonio for Real Living Momentum 2015, an event celebrating Real Living sales professionals from around the country. As I spend time in this Texas town lined by river walks and traditional, Spanish-style architecture, it’s hard not to imagine how the city appeared in the early 19th century, when the west was far wilder and brave frontiersmen and women fought tirelessly to safeguard their land.

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#11 Thoughts on Leadership: The Importance of Quality Service

By Gino Blefari

This week, while working from California, (average temperature, 85 degrees) I was reviewing Real Living’s Premier Service® 2014 National Customer Satisfaction Results, and I’m happy to announce that for a seventh consecutive year, our Real Living agents scored a 96% customer satisfaction rating, significantly exceeding the industry average. This number speaks to the strength of Real Living’s customer service culture and its hard-working brokers and agents but it also gets to the heart of an issue that must always be top-of-mind for all leaders across any industry: service.

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