This week my travels first found me in West Orange, New Jersey, celebrating Jordan Baris Inc, REALTORS® Real Living with members of our HSF Affiliates team, including Allan Dalton, CEO of Real Living Real Estate; Tricia Kobos, manager, Business Consulting; Teresa Palacios Smith, vice president of Diversity and Inclusion; Rosalie Warner, vice president of Network Services; Champ Claris, director of Franchise Sales and of course, Ken Baris, president of Jordan Baris Inc, REALTORS® Real Living. The 67-year-old, full-service brokerage is led by Baris, one of RISMedia’s 2019 Real Estate Newsmakers, and will be a fantastic addition to our Real Living network.
By Gino Blefari
“Now the first of December was covered with snow, and so was the turnpike from Stockton to Boston. The Berkshires seemed dream-like on account of that frosting, with ten miles behind me and ten thousand more to go.” – James Taylor, Sweet Baby James, 1970
This week my travels find me all around Massachusetts and the entire experience feels just like a return home. Yes, it’s true that I’m a mere 50 miles from my hometown of Pittsfield, MA, a city shaped by vast swathes of picturesque countryside and tucked into the heart of the Berkshires, but beyond the familiar New England locale, it’s really the warmth of the people I’ve met that makes this trip seem familiar as a good old James Taylor song.
By Gino Blefari
This week, while working from California, (average temperature, 85 degrees) I was reviewing Real Living’s Premier Service® 2014 National Customer Satisfaction Results, and I’m happy to announce that for a seventh consecutive year, our Real Living agents scored a 96% customer satisfaction rating, significantly exceeding the industry average. This number speaks to the strength of Real Living’s customer service culture and its hard-working brokers and agents but it also gets to the heart of an issue that must always be top-of-mind for all leaders across any industry: service.