By Gino Blefari
This week my travels found me first working and planning from my office in Northern California and next I flew to Austin to meet with our HomeServices of America, Inc. technical support team, who interact with customers, dig into complex issues and analyze the efficacy of technical solutions. To succeed at their roles, these technology professionals must keep score on the progress of their goals and exist in a state of continuous learning, educating themselves on the rapid change of industry innovations and forever widening their knowledge about how systems and processes should work.