Thoughts on Leadership: A Belated Father’s Day Message

By Gino Blefari

This week my travels find me starting Monday in Nevis for the 2023 Berkshire Elite Circle Conference. I flew back on Wednesday, and this morning, sat down to write this post to you.

With all the traveling happening this week, I didn’t have a chance to recognize one leader who has been a source of endless inspiration to me: my father. Pappy.

Read more: Thoughts on Leadership: A Belated Father’s Day Message

Paul Frank Blefari (1925-2021) not only taught me how to be a better leader but also how to be a better brother, son, father and human being.

Whenever I’m asked the question: “Who had the biggest impact on you growing up?” I always say my dad. He was – and still is – my hero.

My dad fought in Patton’s Third Army and received two purple hearts for his service, the second of which was handed to him personally by Generals Eisenhower and Patton when they were visiting the wounded. How awesome of a selfie would that have been?

During Sales Convention this year, I dedicated my keynote speech to my father, sharing lessons he taught me about leadership – lessons in humility, accountability, bravery, positivity, kindness – with a crowd of several thousand attendees. I hope those messages inspire them as much as they’ve inspired me.

Before my dad passed away, I would always make time in my schedule each week for my parents. Every Sunday, we’d get in the car and drive for three hours, we called it the “three hour tour” (Gilligan’s Island). We never had a plan; we’d just drive. My parents would be in a hurry for most of the week, and the only place they really hurried to was the doctor’s office. Sunday was our time to have no agenda except to drive.

Before  it became too difficult for him, I would take my dad golfing with JT and his dad in the morning and then we’d have a barbecue and watch the U.S. Open. I’d also get my dad and my father-in-law U.S. Open shirts every year. I really wish I could have gotten him one this year from the tournament in L.A. He would’ve loved that.

Another recent news event he would’ve really connected with is the true story of the four Indigenous children who spent 40 harrowing days lost in the Amazon rainforest after a plane crashed. As NPR reported, the children – ages 13, 9, 4 and 11 months – are members of the Huitoto Indigenous group. They’d been flying in a single-engine Cessna with their mother, fleeing turmoil in their village and on the way to visit their father.

NPR reports that on May 1, the Cessna had engine trouble and disappeared. When the children were eventually rescued, the landscape of their location was so treacherous, a helicopter had to hover overhead while the children were hoisted aboard.

After the rescue, NPR says, the children explained that they stayed alive by eating fruit and a box of food they’d found. The baby was fed a mix of water and yucca flower from a bag they discovered on the plane. According to MSN, the children’s mother actually survived the crash, living for four days before she ultimately succumbed to her injuries. Before she passed, she told them that they must get out of there. And they did.

This story of extraordinary survival reminds me of another story from my dad’s time serving in the Third Army, fighting valiantly across France. My dad and a radio operator were moving in the woods through deep snow when they came across a German unit with a machine gun nest. The machine gun was an MG 22, arguably the most deadly and effective machine gun the Germans had. Dad and the radio operator returned fire and got close to the nest. As dad told me and my friend Pat Cardwell over lunch one day, “We lobbed a few grenades up there and that was that.”

Well yes, but there’s more to the story. While they were running through the snow, trudging through this frozen river bed with the radio operator carrying his big, heavy radio, the operator kept falling because of the weight of the radio on his back and because the Germans were shooting at them.

My dad kept pulling up the radio operator as he stumbled while taking fire as they ran in a serpentine pattern through a snowy riverbed.

He’d fall, my dad would lift him up. He’d fall, my dad would lift him up. But the Germans were relentless in their chase.

The radio operator was shot in the back. But the bullet hit his radio and saved his life. My dad and the radio operator took the radio and destroyed it so the Germans couldn’t use it, and then made it back to their unit.

So, what’s the message? Of course, children courageously fighting to stay alive deep in the Amazon rainforest and two Army soldiers fighting Germans in France during WWII are completely different things, but at heart, these stories are both about survival. They’re both about embracing that now-famous phrase, “No person left behind.”

It’s a lesson my dad taught me and a lesson that I now carry on my leadership journey. It’s also a lesson to be learned from those incredibly brave children who kept each other alive through extraordinary circumstances to honor their family and save their brothers’ and sisters’ lives. I really do think Pappy would’ve loved to hear about that – humans helping one another with kindness, compassion and love.

Thoughts on Leadership: 10 Lessons from Charlie Munger

By Gino Blefari

This week my travels find me starting Monday at home, participating in an early morning Berkshire Hathaway Energy call followed by WIG calls. On Wednesday, I attended the monthly HomeServices Diversity MEETS virtual meeting with diversity leaders from across our family of companies. In between meetings, I worked on speech preparation for the upcoming Stronger Together and Berkshire Hathaway HomeServices Summit conferences.

Last week, I wrote about my biography-a-week plan, inspired by Charlie Munger, so this week, I want to focus on Mr. Munger and his endlessly inspirational leadership. Charlie Munger, vice chairman of Berkshire Hathaway Inc., was born on January 1, 1924, in Omaha, Nebraska. Munger worked for Warren Buffett’s grandmother but didn’t meet Mr. Buffett until he was 35 years old. He has served the Berkshire Hathaway organization since 1978, and at the age of 99, still helps Mr. Buffett manage the company’s legendary stock portfolio. Another fact about Mr. Munger and his extraordinary intellect? He entered Harvard Law School without an undergraduate degree (he dropped out of college to serve in the military during WWII) and still graduated magna cum laude.

Here are 10 lessons from the incredible Charlie Munger:

  1. Keep learning your whole life. Munger believes learning must be an ongoing, perpetual activity that lasts a lifetime – not one that ends at the completion of formal education. Munger once said: “You’d be amazed at how much Warren reads—at how much I read. My children laugh at me. They think I’m a book with a couple of legs sticking out.”
  2. Study the models of science. Munger says science, and especially the science of evolution, plays a key role in understanding humans – what motivates them, what inspires them, what makes them who they are.
  3. Don’t be afraid to destroy some of your best-loved ideas. Munger once said: “If Berkshire has made modest progress, a good deal of it is because Warren and I are very good at destroying our best-loved ideas. Any year that you don’t destroy one of your best-loved ideas is probably a wasted year.”
  4. Understand the power of incentives. Munger has spoken at length about the power of incentives and how they can influence your success in business, life and investing. For instance, if you’re considering investing in a stock, he says it’s important to consider whether the managers have an ownership stake in the company. The decisions these managers make will impact the long-term success of the business, and if they have stock ownership, as an investor, your incentives and their incentives will align.
  5. Forever seek “worldly wisdom.” According toMunger: “I constantly see people rise in life who are not the smartest–sometimes not even the most diligent–but they are learning machines. They go to bed every night a little wiser than when they got up and wake up every morning able to attack the problems they faced the day before.” To achieve what Munger calls “worldly wisdom,” we must acquire information from new perspectives and different angles. Munger didn’t just study investing and finance. He also studied psychology, biology, and historical leaders like Benjamin Franklin, John D. Rockefeller, and Andrew Carnegie.
  6. Never be overly confident. “To a man with a hammer, everything looks like a nail,” Munger said. Overconfidence increases the probability of mistakes because you tend to only see your way of looking at the situation, rather than being open to new ideas. It’s like that time-honored saying: Smugness leads to arrogance, and arrogance is the precursor to disaster. Once you think you know it all, your slide to mediocrity has already begun.
  7. Embrace humility. It’s not enough to simply avoid overconfidence. Munger says we must also embrace humility. “It is astonishing how much long-term advantage people like us have gotten by trying consistently not to be arrogant,” he explained. For leaders, Munger believes humility is one of the best character traits to possess. Humility keeps the mind nimble, and it creates leaders who ask questions – not just of their team but also of themselves. A humble leader is open to transformative change and thoughtful, flexible decision-making.
  8. Know the importance of patience. “The big money is not in the buying or the selling, but in the waiting,” Munger said. Patience, he believes, helps leaders avoid impulsive decisions and lead with rationality and calm. It helps avoid the temptation of quick, short-term gains for the sustainable, lasting prospect of long-term success.
  9. Don’t worry about what everyone else is doing. Munger says at Berkshire Hathaway, leaders don’t really worry about what anyone else is doing and focus on investing their way. If you watch everyone else and what they’re doing, he says you lose the inner roadmap that brought about your success in the first place. You’ll be mired down in the unproductive game of comparison, and in the end, you won’t win. Instead, Munger says focus on the principles and values that matter to you most, then lead with those as your guide.
  10. Don’t hire consultants. Berkshire Hathaway doesn’t have one, single system of operation. Instead, it has many systems that work in different ways but are all based on the guiding principle of simplicity. When Berkshire Hathaway purchased See’s Candies, Buffett and Munger wrote a one-page deal with former See’s Candies CEO Chuck Higgins, and it’s never been touched since.The simplicity of that deal is also a reminder to stay true to the business and stay away from outside consultants. With consultants trying to tell leaders how to lead, Buffett and Munger say the intensity on both sides is rarely equal. Consultants deal in “play money,” they say, while a CEO is dealing with something close to their heart – the business. The executive team will find it difficult to get much done if they’re working with a consultant who is disconnected from the soul of the organization, the very thing that makes it special.

So, what’s the message? Here’s what Munger told CNBC’s Becky Quick during an interview in 2019. Quick asked Munger for the secret to a long and happy life. The secret, he said, is “easy, because it’s so simple.” He told her people often ask him, ‘How can I become like you, except faster?’” His answer? “Spend each day trying to be a little wiser than you were when you woke up. Discharge your duties faithfully and well. Step by step you get ahead, but not necessarily in fast spurts. But you build discipline by preparing for fast spurts… Slug it out one inch at a time, day by day. At the end of the day, if you live long enough, most people get what they deserve.”

Thoughts on Leadership: Lessons from Chuck Yeager

By Gino Blefari

This week my travels find me starting Monday commemorating Memorial Day (thank you Pappy and many others for your service) then Tuesday, participating in an early morning Berkshire Hathaway Energy call followed by WIG calls. Yesterday, I traveled to Atlanta to meet with the team at Harry Norman Realtors and then joined Berkshire Hathaway HomeServices Georgia Properties’ 60th anniversary celebration. Today, I sat down to write this post to you.

Charlie Munger, vice chairman of Berkshire Hathaway, once said: “There is no better teacher than history in determining the future. There are answers worth billions of dollars in a $30 history book.”

Because of that I decided one of my ways to improve so I’m better this week than I was last week is by listening to a biography every week. In honor of Memorial Day, I listened to “Yeager,” an autobiography by Chuck Yeager.

Brigadier General Charles Elwood Yeager made history on October 14, 1947, when he became the first pilot ever to exceed the speed of sound in level flight. A native of Hamlin, West Virginia, the United States Air Force officer broke the sound barrier about 40,000 feet over the Mojave Desert, flying a bright orange Bell X-1 experimental rocket engine-powered aircraft.

Here are a few lessons to learn from this flying ace:

Find Comfort in the Uncomfortable

Many times in the book, Yeager references the value of pushing past your comfort zone to achieve success. It’s something he did throughout his lifetime – as a fighter pilot in World War II, testing the experimental plane that broke the sound barrier, and as a leader of one of the most effective fighter squadrons to ever exist. He parachuted into a pine forest to escape being captured, slid down a mountain on an improvised log slide to escape a German patrol and even performed field surgery by amputating a navigator’s leg with a pen-knife. Many people recognize Yeager as one of the greatest military pilots ever, and it’s in large part due to his ability to not only step outside his comfort zone but also thrive once he got there. Albert Boyd, who was Colonel and Chief of the Flight Test Division at Wright Field during the summer of 1947, once described selecting Yeager as the primary X-1 pilot for the famous supersonic flight because of his “tremendous ability as a pilot” and “coolness under pressure.”

Lead By Example

Yeager’s leadership in combat during WWII is a textbook case of leading by example. He set high standards for the rest of the team and gave them confidence in what they could accomplish together. One example of Yeager’s extraordinary feats can be found in the way he became a fighter “ace,” which is defined as a pilot who has shot down a minimum of five enemy aircraft in aerial combat in their career. Very few wartime pilots achieve this status in their lifetime; Yeager did it in one single combat mission. On October 12, 1944, while flying Glen III, he got his squadron in chase position behind German fighters and downed five Bf 109 fighters to become an ace by the end of the day.

Persevere No Matter What

The historic flight that broke the sound barrier might not have happened without Yeager’s perseverance. Only two days before the scheduled supersonic 1947 flight, Yeager was thrown off while riding a horse at night with his wife and broke two ribs. He didn’t want to tell his superiors because he thought they might delay or choose another pilot for the upcoming flight, so he visited a civilian doctor who taped his ribs. On the day of the flight, Yeager fought through incredible pain and discomfort – he had to use a broom handle to secure the cockpit canopy – and ultimately made history. Then, on October 14, 2012, to celebrate the 65th anniversary of his record-breaking supersonic flight, Yeager returned to the Mojave Desert as a military consultant to co-pilot an F-15D fighter at supersonic speed. He was 89 years old. 

Thirst for New Knowledge

Richard H. Frost, a chief flight test engineer on the X-1 supersonic flight program described Yeager as “completely nerveless,” adding: “He’s the coolest guy I’ve ever seen, and it’s been my business to see a lot of pilots preparing for flights of doubtful outcome.” Another notable quality of Yeager’s observed by the program staff was his “unquenchable thirst for knowledge” as Frost described it. Yeager wanted to know absolutely everything he could about the airplane and its systems. He asked questions others hadn’t even thought of and grasped highly technical concepts with the understanding of an engineer. It was this depth of knowledge – and continual hunt for it – that made him not just a fantastic pilot but arguably the best pilot to ever fly.

Experience is Everything

One of the things that stood out for me the most in listening to the book was Yeager’s comment about experience. Explaining why experience is so valuable, Yeager said that he’d rather face an enemy with a superior plane and less experience than someone with more experience flying a less superior plane.

So, what’s the message? Yeager famously noted that just before the sound barrier is broken, the plane’s cockpit shakes more than at any other point in the flight. But without this risk, there is no reward. Yeager’s view? “You don’t concentrate on risks. You concentrate on results. No risk is too great to prevent the necessary job from getting done.”

Thoughts on Leadership: A Chip Off the New Block

By Gino Blefari

This week my travels find me starting Monday with my typical WIG calls. On Tuesday, I participated in an early morning Berkshire Hathaway Energy call and today I joined Intero’s Rally, where I shared “10 Things to Do Right Now to Crush it in Today’s Market” before sitting down to write this post to you.

Today I want to share an incredible story about an event that happened over the weekend. It all began when Michael Block, head club pro at Arroyo Trabuco Golf Club in Mission Viejo, California – located just a stone’s throw away from our Berkshire Hathaway HomeServices franchise headquarters where I spent time last week – played in the 2023 PGA Championship.

But this story isn’t only about a golf club pro entering the 105th PGA Championship, one of four major PGA tournaments that take place each season. After Block arrived at Oak Hill Country Club in Pittsford, New York – the host of this year’s tournament – he went on to capture the hearts of golf fans around the world with a brilliant (and unexpected) run for the title.

On Saturday at the end of play, Block was in the Top 10, something that hadn’t been achieved by a golf club pro in a PGA Major in over 30 years. And he did it with humility and charm.

On Sunday, he hit not just a hole-in-one at the par-3, 151-yard 15th hole but slam-dunked it, meaning he hit the ball off the tee and directly into the hole without disturbing even a single blade of grass.

In a post-tournament interview just after he turned in his scorecard, Block explained how it all went down. He said he didn’t see the ball go in but knew it was a good shot and knew it was at the pin, though he thought it was a little short. Professional golfer Rory Mcllory, who was paired with Block for the round, walked up to him and gave him a big hug as the crowd cheered. Block thought, “Why in the world is he giving me a hug?” Then Mcllroy said: “Blocky, it went in!”

“Are you serious?” Block asked against the roar of the crowd.

He sure was.

Later, when describing the shot, PGA sportscaster Jim Nantz called it an “all-time up and down.”

In the end, Block finished the tournament in 15th place, winning $288,333, though he’d also be offered $50,000 for his trusty 7-iron, the one he used to make the hole-in-one. Two-thousand congratulatory texts poured in for the tournament hero, including, Block said, one from Michael Jordan. And when a reporter asked him how he felt about his performance over the weekend, Block said: “It’s amazing. I’m living a dream. I’m making sure that I enjoy this moment. I’ve learned that after my 46 years of life, it’s not going to get better than this. There’s no way.”

After Block finished the tournament, he received a sponsor’s exemption to compete at the Colonial in Fort Worth, Texas this coming weekend. Cameras captured the now-famous moment when Block received the news and said: “If you could talk to my boss real quick and tell them that I won’t be at work next week …”

So, what’s the message? Michael Block’s improbable tale of an Orange County golf club pro turned PGA Championship legend can be summed up in the same two words he’s had stamped for decades on every single one of his golf balls–including the ones he used at the tournament: “Why not?”

Thoughts on Leadership: Lessons from Bruce Lee

By Gino Blefari

This week my travels find me starting Monday with my typical WIG calls, then traveling to Orange County, California. On Tuesday, I joined the early morning Berkshire Hathaway Energy call followed by the HSF Leadership Summit and the monthly HomeServices of America leadership meeting. On Wednesday, I continued the HSF Leadership Summit and filmed videos with the team for various brand projects. This morning, I participated in the HomeServices Connect Series live event before sitting down to write this post to you from the airport gate, as I wait for my flight back to Northern California.

May is Asian American and Pacific Islander Heritage Month, a time to recognize the outstanding achievements, historic contributions, and cultural influence of this community on the United States and beyond. So, in honor of AAPI Heritage Month, I’d like to dedicate this post to an AAPI leader who had a profound impact on my career and life.

One of the earliest influences on my leadership style was the films of actor Bruce Lee. Born in San Francisco in 1940 while his parents were there on tour with the Chinese Opera, Lee became an actor at a young age. He appeared in more than 20 Chinese films – the first one when he was just three months old! At age 13, Lee began studying martial arts with the legendary Yip Man. He also studied dancing and was the 1958 Crown Colony Cha Cha dancing champ of Hong Kong! (He would later credit his dancing background for the signature grace and poise of his martial arts style.)

After he turned 18, Lee moved to Seattle, Washington, where he would eventually enroll at the University of Washington to pursue a degree in philosophy. He also opened a martial arts school, the Jun Fan Gung Fu Institute (humbly launched inside a Seattle-area parking garage), then expanded by opening two more schools in Oakland and Los Angeles.

As the story goes, Lee was discovered in 1964 by celebrity hairstylist Jay Sebring, who saw him at the Long Beach Karate Championships and immediately phoned a client – producer/actor William Dozier – to tell him about this incredible martial artist he just saw named Bruce Lee. The rest, as they say, is history.

Lee’s life story is incredible. Did you know that despite how precisely he fought, he had bad eyesight? He wore glasses for most of his life and was one of the first people to ever try on newly invented contact lenses.

Credited with bringing martial arts mainstream, Lee was also an early pioneer of diversity, equity, and inclusion. Lee believed that martial arts shouldn’t be some secretive endeavor attempted by a few; martial arts should be available to everyone, no matter their race, age, or gender. In his movies “Enter the Dragon,” which eventually grossed more than $200 million, and “Fist of Fury,” he sought to shatter any prevailing stereotypes about Asian actors. Additionally, his 1972 movie “The Chinese Connection” helped shine a spotlight on Chinese music, cuisine, and language.

Beyond his blockbuster films, Bruce Lee has shared unique philosophies, many of which are written in Tao of Jeet Kune Do, a collection of thoughts from Lee’s personal notebooks that was published after his tragic death at the age of 32. He wrote: “I fear not the [person] who has practiced 10,000 kicks once, but I fear the [person] who has practiced one kick 10,000 times.”

Famously, Lee also said: “Be afraid of the calmest person in the room.”

Why? Lee believed the opponent to fear in a boardroom or on a playing field isn’t the one jumping up and down or yelling at the crowd. It’s the one who remains calm, knowing exactly what they are capable of and possessing the unrattled confidence they will achieve it.

So, what’s the message? This Bruce Lee quote perfectly encapsulates his life and legacy: “Absorb what is useful, discard what is not, add what is uniquely your own.”

Thoughts on Leadership: Lessons from the Kentucky Derby

By Gino Blefari

This week my travels find me participating in my typical WIG calls on Monday, joining an early Berkshire Hathaway Energy call on Tuesday, and on Wednesday, going to the California Theatre in San Jose, California for The Dwight Clark Legacy Series: Playmakers. The event featured round table conversations with San Francisco 49ers greats, including Fred Warner, Bryant Young, Jerry Rice and John Taylor. Today, I sat down to write this post to you.

Over the weekend I was entranced – as I am each year – by the Kentucky Derby. (Berkshire Hathaway HomeServices network members will remember 2022 when the network took over historic Churchill Downs for an incredible Sales Convention celebration.) I love the Kentucky Derby not only because it’s exciting, but also because it always provides important leadership lessons. Here are a few from the 2023 races:

Read more: Thoughts on Leadership: Lessons from the Kentucky Derby
  • You can win against all odds. Mage entered the Winner’s Circle as a new champion in the 149th year of the Kentucky Derby, racing against tremendous 15-1 odds and eventually, getting that coveted garland of roses. Before the race, Mage was far from a favorite. In fact, he only had three starts this spring. Mage’s success proves that it doesn’t matter what the odds are, what happened in the past or whether people doubt you. Only you can make the outcome yours.
  • You only fail when you fail to keep going. The jockey riding Mage, Venezuelan Hall of Famer Javier Castellano, was far from a trending name in the race. He was 0-15 before he broke his streak by this Kentucky Derby win. “I never give up,” Castellano said. “I always try hard to do the right thing. It took me a little while to get there. I finally got it.”
  • You can use your critics as motivation. As Castellano was in the jockey’s room preparing for the race, he said he looked up and saw NBC’s pre-race broadcast where the network had written: “0-15, Javier Castellano” below his name. When he saw the not-so-encouraging stat, Castellano told himself, “This is the year … I’m going to win the race.” Well, we all know what happened next.
  • You must write down your goals so they become etched into your subconscious. When asked, Mage’s assistant trainer and co-owner Gustavo Delgado Jr. said the win was a fulfillment of a dream – or we could say a Wildly Important Goal – that he had written down a year-and-a-half ago. Delgado said: “I wrote a note: ‘We’re going to win the Derby next year.’” Then, he won. Delgado’s story reminds me of my own start in real estate and a box I still have in my storage closet that has my old 3×5 index cards inside. On each card, I had written out my goals and affirmations. Re-reading those years later, it’s surreal to me that they all came true. As an example, in 1985, I set a goal of making $60,000, noting that it would be in direct proportion to the service I give. Even though it took me six months to get my first pending sale, I still hit my goal by the end of the year.
  • You can’t stop until you reach the finish line. In the backstretch of the race, Mage focused on the horse in the leading position and passed him at the eighth pole, going on to win the Kentucky Derby. Imagine if he gave up when he was behind? Instead, Mage didn’t stop until he was ahead of them all. “He’s a little horse with a big heart,” Castellano said.
  • You should always remember those who support you on your way up the ladder (or around the racetrack) of success. According to Cincinnati.com, Castellano’s win was as much about loyalty as it was about fate. For the last five years, Castellano has been sponsored by restaurateur Jeff Ruby, proudly sporting the Jeff Ruby Steakhouse brand. But in a tweet by Ruby, the restaurateur said Castellano almost didn’t wear the brand during the race. Why? Castellano was originally set to ride a horse called Raise Cain but the owners of that horse told him “at the eleventh hour” that he couldn’t wear the Jeff Ruby Steakhouse pants. Castellano said if he couldn’t support his sponsor, he simply wouldn’t race. He was going to give up a chance to be in the Kentucky Derby! Then in April, Castellano switched from Raise Cain to Mage so he could represent his sponsor. And when he triumphantly crossed the finish line with Mage, he was proudly sporting the Jeff Ruby Steakhouse pants. (Castellano also went to dinner at Ruby’s Louisville steakhouse after the win, where diners gave him a well-deserved standing ovation.)

So, what’s the message? Berkshire Hathaway HomeServices California Properties President Martha Mosier said it best when she shared her experience attending the Kentucky Derby this year. From the horses to the friendships to the leadership lessons this race contains, it is truly, as she wrote: “The experience of a lifetime.”

Thoughts on Leadership: Lessons from NCAA Women’s Basketball

By Gino Blefari

This week my travels find me starting Monday with my typical WIG calls. On Tuesday, I participated in an early morning Berkshire Hathaway Energy call followed by meetings in Los Altos. On Wednesday, I had several meetings and conference calls and then this morning, I participated in the Berkshire Hathaway Energy “Our Familia” Employee Resource Group (ERG) panel with facilitator Angelica Silveyra, current Chair of the panel and director of Customer Contact at NV Energy, Amy Key, Principal Engineer with Mid-American Energy and Antoine Tilman, Vice President of Customer Operations with NV Energy. Now, I sit down to write this post to you.

It’s been a while since we covered any sports news on the blog, and if you know me, you know I love sports and the lessons they can teach us about life and leadership. So, this week, I thought we’d dive into some lessons from the NCAA women’s basketball tournament. On Sunday, Louisiana State University defeated the University of Iowa 102-85 to win the 2023 NCAA women’s college basketball national championship, claiming its first-ever national title – not only in women’s basketball but also in collegiate basketball for the university.

Read more: Thoughts on Leadership: Lessons from NCAA Women’s Basketball

In other history-making updates, the LSU Tigers and Iowa Hawkeyes combined for the most points scored in title game history, and LSU set a record for the number of points scored by a team in the final.  Here are a few key leadership takeaways from the NCAA women’s basketball tournament this year:

Play by your own rules.

After winning the tournament, LSU’s Angel Reese said: “Just keep being you. Never let anybody tell you no or that you can’t do this, you can’t do that.” She talked about how people tried to create an image of her that was unlike the way she really was – or saw herself. But as Reese explained, nobody can define who you are but you.

Yahoo! Sports writer Shalise Manza Young wrote in a poignant article published earlier this week: “Reese [is] smart enough to see the game for exactly what it is and insistent that she’ll play by her rules, thank you very much.”

I was sent Young’s article by Johnnie Johnson, my good friend and former All-Pro for the Los Angeles Rams, author of “From Athletics to Engineering: 8 Ways to Support Diversity, Equity and Inclusion for All.” In his note to me, Johnnie said when he wrote his book, he knew that talking about race would cause discomfort for a great many people. He also knew that sports at all levels of the game would continue to provide an outlet for these necessary conversations.

Reese’s “just being you” mentality is an excellent example of the kind of straightforward, honest discourse we as leaders must embrace for our team members and organizations. Diversity is as much about togetherness as it is about individuality, and Reese’s insistence that she is defined by no one but herself celebrates the progress-making combination of the two.

This tournament was more than just a collection of fantastically played games; it was a movement toward greater equality.

Caitlin Clark, a star player for the University of Iowa, helped take her team to their first championship appearance. She was named Naismith Player of the Year and was also the first player ever – in women’s and men’s NCAA basketball – to earn a 40-point triple double in tournament history. For my non-sports readers, a triple double is when a player scores at least ten points, ten rebounds, and ten assists in a single game (i.e., double digits in three categories).

The history-making, record-breaking games translated into bigger audiences than ever before. A reported 2.5 million people watched Iowa defeat Louisville in the Elite Eight, and to put that number into perspective, televised NBA games this season have averaged about 1.6 million viewers, according to Nielson data.

Yet as fantastic an athlete as Clark is, she still faced microaggressions and inappropriate comments on her highlight reels and videos. The uncalled-for comments raise serious questions about the connection between the rise in popularity of women’s sports and why they were less popular in the first place. These women are extraordinary athletes, with passion, commitment, and talent that’s incredible to watch. Everyone should tune in with just as much enthusiasm as they do for the men’s tournament – if not more. I was on the edge of my seat watching Iowa play South Carolina, texting with Iowa Realty General Manager John Dunn. At exactly 8:49 p.m. Pacific time on Friday, I texted him and asked if he was watching, to which he responded: “Epic. I can’t wait for your Thoughts on Leadership.” So, if you like this post, you have John Dunn to thank.

Sports should bring people together, not tear them apart.

This year’s NCAA women’s basketball tournament experienced a 42% jump in viewership compared with last year. And the championship game was the most-watched college women’s basketball game in the history of the sport, peaking at 12.6 million viewers.

In a Harvard Crimson article, staff writer Marley E. Dias said: “Sports are meant to bring communities together, teach children important life skills in cooperation and discipline, and entertain. The suggestion that history-making athletes like Caitlin Clark and Angel Reese are anything less than extraordinary is more than false. It is a harm to the young girls on the court striving for excellence.”

So, what’s the message? The truth is, I wish this was one leadership post I didn’t have to write. Women athletes don’t just deserve their day in the spotlight because of this tournament, they deserve their day in the spotlight because they work hard, fight for every win, and commit to greatness in a way that will inspire generations to come.

Thoughts on Leadership: Lessons Learned – Cardboard Boxes & Apple Pancakes

By Gino Blefari

This week my travels found me in Las Vegas for the Berkshire Hathaway HomeServices Sales Convention. We learned. We recharged. We celebrated and most of all, we inspired each other to find even greater success tomorrow than we have today.

Each year at General Session, the presentations and awards are followed by a keynote speaker who shares their words of wisdom with the crowd. This year, after our keynote speaker Kevin Brown took a bow at the end of his speech, I heard someone behind me yell: “I’m feeling all the feels now.”

And I couldn’t agree more.

Read more: Thoughts on Leadership: Lessons Learned – Cardboard Boxes & Apple Pancakes

Kevin Brown made us laugh, cry, jump up from our seats to a standing ovation and recognize in his leadership lessons, the ways we can enrich our own. Here are a few takeaways from Kevin’s keynote:

There’s one question you should ask yourself, always. As Kevin said, ask yourself: “What can I do to add value to the people I serve?” He says when you look in the mirror, do you see yourself or do you see the people who helped you become you? We are the sum and the byproduct of all the people who have passed into (or out of) our lives.

Heroes are not ordinary people who do extraordinary things. Kevin believes heroes are far from ordinary. “I don’t think there’s a person in this room doing ordinary things,” he said. The true definition of a hero for Kevin is extraordinary people who choose not to be ordinary.

Splash brilliance on your cardboard box. As a child, our vision for the future is limitless. Then, Kevin explained, our vision begins to narrow, and we don’t see the world as it should be; we see the world as it is. Growing up, Kevin and his friends would live for the day someone bought a washer or dryer in the neighborhood. Why? Because once the box was discarded, they could use it for anything. “If someone got a refrigerator, jackpot!” He said. “We had a time machine. Inside the box, time stood still.” They’d color on the box, “splashing their brilliance” across the cardboard canvas. Then we grow up, Kevin said, and a box no longer stands for imagination, it stands for conformity. We say things like, “Think outside the box,” but Kevin said that phrase makes no sense. “The game is played in the box,” he explained. Why are we drawn to certain people and certain leaders? Because they never lost their ability to decorate the box. They still splash their unique brilliance on it every day. That’s why, to us, their approach to life and leadership looks different – because fundamentally, it is.

Nobody notices normal. A trip to Disney with Kevin’s son, Josh, who was diagnosed with autism, proved to be a turning point in Kevin’s theory of heroes and in his young son’s life. Josh was on a specific diet, and when they went to a restaurant at Disney on the first day of the trip, the chef didn’t have all the ingredients necessary to make the apple pancakes Josh requested. The next day, Josh asked to return to the restaurant, and the same chef was working. This time, she came out to their table and said she could make the pancakes. How? After the interaction the day before, she’d gone to the store on her way home from work and bought all the ingredients necessary for Josh’s apple pancakes. It was an incredible lesson in love, support, and customer service. “Nobody notices normal,” Kevin said. “Satisfied is code for ordinary and organizations chase it like gold.” Instead, you want enthusiastic ambassadors for your brand – the apple pancake variety of ambassadors – and that only happens with extraordinary customer service. Josh went to that restaurant every day for the entire trip, enjoying Mickey-shaped apple pancakes, and on his next trip to Disney, he returned once again, near-famous for his meal request. The chef had taken the interaction and transformed it into an opportunity to launch a menu for children with special dietary needs, and more than one million kids were served. The experience was so profound for Josh, he’d wind up moving to Orlando just to be closer to the chef, who he kept in touch with for years.

Customer feedback usually follows two kinds of interactions. Kevin said: “There are only two times when people talk about you: When you exceed expectations or miss them completely.” We’ll pay a premium for people who reach beyond the requirements and achieve something remarkable. Like the Disney chef, leaders must constantly ask that question: What can I do to make your life better? The chef could’ve easily said, “No, we don’t have apple pancakes on the menu.” And that would’ve been that. But she went to the store. She purchased the ingredients. She went above and beyond, and it did no less than change Josh’s life and the lives of the one million kids she’d go on to serve. Ordinary has become commoditized. It’s what some people wrongly compete with others to achieve. Extraordinary makes heroes.

Be careful of the vision people cast on your lives. Kevin said we either live up to or down to the vision people cast upon us and that practice isn’t right. Instead, we need to create our own storylines – just like his son, who was told by teachers and doctors he’d be lucky to even graduate high school. With hard work and support from his “Mama Bear” and family, Josh graduated high school … with honors.

So, what’s the message? Yes, a hero is an extraordinary person who chooses not to be ordinary but as Kevin explained, it’s also someone who understands the storyline life tries to give them and rewrites it their own way.

Thoughts on Leadership: In Memory of Wes Foster

By Gino Blefari

This week my travels find me starting Monday with my typical WIG calls. On Tuesday morning I participated in Intero’s Spring Blitz and the following day, I joined Intero’s Leadership Sessions then attended Intero’s Honors Awards. Today, I flew to Las Vegas to prepare for the upcoming Berkshire Hathaway HomeServices Sales Convention, which officially kicks off this weekend. And now, I sit down to write this post to you.

A few days ago, we received the sad news that Wes Foster, co-founder, and chairman emeritus of the Long & Foster Companies, passed away on March 17 at his home in Alexandria, Virginia. He was 89 years old.

Read more: Thoughts on Leadership: In Memory of Wes Foster

Wes was a real estate icon, and his story is quite the lesson in leadership. A onetime aluminum siding salesman, Wes would go from building materials to building one of the largest independent real estate companies in the nation.

I remember the first time I met Wes Foster. It was the 90s, and I was a young partner at Contempo Realty. What stood out to me was not only all his accomplishments and everything he had achieved in his incredible career but also what a gentleman he was. He was polite, courteous, and honorable.

The story of Wes Foster’s career begins on the football field. He received a partial football scholarship to attend Virginia Military Institute, where he graduated in 1956 with a bachelor’s degree in English. He then served as an artillery officer in Germany and upon returning to the U.S., took a sales job for Kaiser Aluminum. Through his work, he met many home builders and eventually, in 1963, one of those builders offered him a job as a new home sales manager, the start of his real estate career. In 1966, he joined Nelson Realty, serving as vice-president of sales until 1968, when Wes and Henry A. “Hank” Long co-founded Long & Foster.

There were many similarities between the two leaders: Hank was an Air Force veteran and Wes served in the Army. They were both in their 30s with a few years of experience in real estate. They were also willing to name their business on the chance of fate. In an interview with the Washington Business Journal, Wes recalled how Long & Foster came to be. Apparently, the two men flipped a coin. Wes said: “[Hank] got his name first. I became president. We took off.”

If only every success story began so succinctly.

At first, Long & Foster operated out of a 600-square-foot office and had just three real estate agents including Hank, who specialized in commercial real estate and Wes, who specialized in residential. Of course, as we all know, the brokerage grew exponentially, expanding from Northern Virginia into Maryland in 1974 and into D.C. in 1977. In 1979, Wes bought out his partner after Merrill Lynch offered to buy the company. As Wes explained to The Post in 1988: “I told [Hank], ‘Gosh, I really like this crazy business.’”

Now solo, Wes eventually built one of the largest privately held companies in the Mid-Atlantic area. In September of 2017, Long & Foster joined the HomeServices of America family of companies. Today, Long & Foster has more than 200 offices, over 8,500 agents and staff, and is No. 1 in total transactions in the Mid-Atlantic region.

But Wes’ success wasn’t without sacrifice. In 1995, Wes told The Post he’d cut his salary down to zero to keep his company afloat. Years earlier, Wes and Hank had led the brokerage through the “stagflation” of the 1970s, finding ways to withstand the difficult economic conditions even as so many businesses around them were failing.

Wes was also a pioneer of the “one-stop-shop” real estate business model that almost everyone is trying to duplicate today. Under Wes’ steady leadership, the company developed services like mortgage, settlement services and insurance, to provide customers with everything they needed for the real estate transaction, all under one roof. Later, Wes launched property management and vacation rental divisions.

When asked about Wes’ leadership, Patrick Bain, president and CEO of The Long & Foster Companies, said: “Working with Wes for several years, what stood out most was his appreciation and attention for everyone he met. Wes always treated you as the most important person and knew it was the agents and employees who chose to work here, who were the heart and soul of the company.”

In 2004, Wes was inducted into the Washington Business Hall of Fame. In 2006, Virginia Military Institute’s football stadium was dedicated as the P. Wesley Foster Jr. Stadium, a fitting tribute to the place where Wes once played.

So, what’s the message? When The Post asked Wes Foster what contributed to his famously competitive drive to succeed, he said he believed he was “born that way.”

Wes, your drive may have started from birth, but your legacy and memory will remain in the hearts and minds of all those you inspired forever. 

Thoughts on Leadership: Lessons from Amadeo Pietro Giannini

By Gino Blefari

This week my travels found me starting Monday at home with an early morning Berkshire Hathaway Energy call followed by my typical WIG calls. On Tuesday, I hosted the monthly HomeServices of America leadership meeting and yesterday, virtually joined the team members at Long Realty to celebrate their 2022 accomplishments and talk about finding opportunities amid chaos. Today, I drove with HomeServices of America’s SVP of Research and Development Allan Dalton to visit Berkshire Hathaway HomeServices Drysdale Properties, where we celebrated 2022 award winners from the brokerage.

The big news story this week was the collapse of Silicon Valley Bank, which happened after the bank’s announcement it would have to sell part of its bond holdings at a major loss, subsequently causing a run on the bank. The tech-focused lender was taken over by federal regulators, and we’ve been following the fallout ever since.

Read more: Thoughts on Leadership: Lessons from Amadeo Pietro Giannini

The story reminds me of another Northern California banking narrative that began in the small Italian town of Acereto …

Amadeo Pietro (“A.P.”) Giannini was born in San Jose, California, the child of Maria Virginia De Martini and Luigi Giovanni, who left Acereto just a few months before Amadeo’s birth on May 6, 1870. When Giannini’s father died, his mother remarried the owner of a produce business and moved the family to San Francisco. As the A.P. Foundation describes, Giannini left school at the age of 13 to work full-time for his stepfather. Just six years later, Giannini was a partner in the successful produce enterprise, servicing farms throughout the Santa Clara Valley.

In 1892, Giannini married Florinda Agnes Cuneo, the daughter of wealthy Italian immigrants who owned a substantial share in Columbus Savings & Loan, a small bank located in San Francisco’s “Little Italy,” located in a neighborhood known as North Beach. At age 31, Giannini decided to retire, selling his interest in the produce business. The Wall Street Journal estimates that at his retirement, he was worth about $300,000 or the equivalent $9 million today. But Giannini’s business career was far from over.

Not even a year after Giannini’s “retirement,” Giannini’s father-in-law died, leaving Giannini to take over his position on the Columbus Savings & Loan board. For Giannini, this new role was a chance to help the city’s growing immigrant population, who had trouble securing loans. The directors disagreed. Frustrated, yet far from defeated, Giannini left the board and on October 17, 1904, founded the Bank of Italy with $150,000 raised from family and friends. Coincidentally, he headquartered the bank in a converted saloon that was directly across the street from the Columbus Savings & Loan. Giannini said this new bank was for the “little fellow” and was determined to service the hardworking, predominantly Italian immigrants from San Francisco’s Little Italy.

During the early 1900s, banks only worked with the wealthy. If you were poor, things like savings accounts, checking accounts, even home mortgages or auto loans simply didn’t exist – at least not for you. Those who were poor had to hide their money under mattresses and borrow funds from loan sharks at outrageously high rates. Giannini’s Bank of Italy gave these people hope. He focused on lending to merchants, farmers, and laborers, encouraging immigrants to transfer their money from beneath their mattresses to the safety of his newfound bank. It wasn’t just a whole new way of banking; it was the democratization of the entire banking system, and from an old saloon-turned-bank in San Francisco, Giannini led the charge.

Then, as most stories do, this one took an unexpected turn. On April 18, 1906, a massive earthquake shook San Francisco. Lasting less than a minute, the earthquake sent the city into shambles. More than 3,000 people died from the destruction and the subsequent fires it caused. Giannini was somehow able to get to the Bank of Italy building and salvage about $80,000 in gold and cash, loading everything into two horse-drawn produce wagons, which he discretely covered with crates of oranges then wheeled to his home in San Mateo, about 18 miles from the bank. (The Wall Street Journal reported Giannini said the money smelled like oranges for weeks.)

His careful retrieval of the bank’s funds paid off. While other city banks struggled to recover, Giannini set up a makeshift bank on the docks near North Beach. He leaned a wooden plank on top of two barrels and used that as his “desk.” On a cardboard sign nearby, he wrote: BANK OF ITALY: OPEN FOR BUSINESS.

From his new Bank of Italy “headquarters,” Giannini met with customers who were able to secure loans with a simple handshake, allowing them to get the money they needed to survive and rebuild. His efforts are widely regarded as pivotal in the redevelopment of the city. The Wall Street Journal, citing a 1921 interview, published Giannini’s remarks about his work: “The ‘glad hand’ is all right in sunshine,” he said. “But it’s the helping hand in a dark day that folks remember to the end of time.”

After the 1906 earthquake, Giannini wanted to do more to help. He decided that instead of one central banking location, he’d open “branches” of his bank to service additional customers. In 1909, the first Bank of Italy branch opened in San Jose, and in 1913, branches opened throughout Southern California. On November 1, 1930, Bank of Italy merged with another bank, and Giannini’s new bank was called Bank of America, which in time became the largest banking institution in North America.

Customers weren’t the only beneficiaries of Giannini’s vision. In 1923, when Giannini set up a motion-picture loan division at the bank, hundreds of films were financed, including “West Side Story,” and “It’s a Wonderful Life.” When a filmmaker named Walt Disney couldn’t secure the loan for his first feature-length film, Giannini’s bank loaned him the $1.7 million and Disney finished “Snow White and the Seven Dwarfs.” Giannini’s bank also helped finance “Pinocchio,” “Peter Pan,” “Cinderella” and later, Disneyland. And when an innovative engineer named Joseph Strauss came to Giannini with the idea to build a bridge spanning the Golden Gate Strait, Giannini famously asked Strauss how long the bridge would last. “Forever,” the engineer told him, to which Giannini replied, “California needs that bridge.” In 1933, with Giannini as a financial guarantor, construction of the Golden Gate Bridge began.

So, what’s the message? Before Giannini retired (again) in 1945, he worked almost every day on the main floor of Bank of America’s headquarters, interacting with customers well into his 70s. After his passing in 1949, Giannini left behind just $500,000. Famously, he believed in only keeping as much money as he absolutely needed. When Transamerica Corporation gave him a $1.5 million bonus, he donated it to the University of California to develop a school for agriculture economics. Beyond his inspiring selflessness, Giannini’s tale reminds us that when a crisis occurs, we must be nimble – rolling that vegetable wagon down the road, nailing the wooden plank to the barrels on the wharf, and serving everyone. It’s not when things are simple and quiet that legends like Giannini are made. It’s during times of upheaval when the real heroes of our story emerge.

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