Thoughts on Leadership: Customer Service Matters for Success

By Gino Blefari

This week my travels find me in Northern California, taking meetings, participating in conference calls and digging into the second week of 2018. As an organization, we have very specific Wildly Important Goals (WIGS) to accomplish this year and we’re laser-focused on achieving them.

As part of our 2018 goal alignment, we’re making several changes including switching the name of what was once our Affiliate Assistance Hotline (AAH) to Customer Success Team.

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