Thoughts on Leadership: Leadership Lessons from Jim Thorpe

By Gino Blefari:

This week my travels find me kicking off the new year by participating in my regular Berkshire Hathaway Energy call and speaking at Intero’s Academy. I spoke about finding opportunity in chaos, four reasons we aren’t in a housing bubble, 16 ways to thrive in a shifting market, seven types of agents who will get crushed in 2023 (and how to thrive instead), seven daily REALTOR® activities to utilize to have your best year ever, five predictions for 2023 (and how to take advantage of them), seven things top-producing REALTORS® do that you probably don’t do, and more! I also spent the week preparing and organizing for a busy January ahead.

From time to time, people will send me articles they think might be of interest, and this week, I received a text from one of the top agents in the country and a dear friend, Andy Tse of Intero Real Estate Services. He wrote: Have you ever studied Jim Thorpe? This blew me away.

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Thoughts on Leadership: Leadership Lessons from Hawai’i

By Gino Blefari

This week my travels find me in Hawai’i, on my annual post-holidays father-daughter trip. And as I spend quality time with my family in Waikiki, I can’t help but look around and find inspiration in the place we are – this incredible island locale – and share the leadership lessons Hawai’i has taught me.

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Strive to reach the summit.

You might remember the story I shared last year of passing a kidney stone while visiting the Wailea Beach Resort. Once the staff at the hotel found out, they immediately were sending me messages, asking how they could help. Here’s an excerpt from one sent by Samuel Spurrier, director of group sales – “Ginger chews? Gatorade? Our chef is also putting together some assorted teas. Wishing you the best and let me know how I can assist in any way.”

They checked up on me, they were concerned about me, and I was beyond impressed, especially with hotel General Manager Angela Vento, with whom I had the honor of having breakfast with during my stay. She’s one of the few female GMs at a major resort in Maui and her leadership style was influenced by Queen Kapi’olani, one of the last reigning and beloved queens in Hawai’i. Queen Kapi’olani was known for her deep commitment to philanthropy, health, and education for the Hawai’ian people, and in 1890 founded the Kapi’olani Maternity Home. She also lived by a famous Hawaiian proverb, Kulia I Ka Nu’u, defined in a book Angela read called “Managing with Aloha” by Rosa Say. The proverb goes:

Kūlia i ka nu‘u is the value of accomplishment and achievement. The literal translation for Kūlia i ka nu‘u is “strive to reach the summit.” Those who have this value continually pursue improvement and personal excellence. For them, the most satisfying competition is with their previous selves: They consider their life and everything within it to be a work in progress, and they enjoy the effort. ‘Hard work’ is good work when it employs the energies of striving and reaching higher.

Lead with humility.

It’s difficult to talk about Hawaiian leadership inspiration without referencing the great Duke Kahanamoku, whose life and achievements serve as a veritable blueprint for leadership excellence. A gold-medal-winning Olympic swimmer and champion surfer, “The Duke” was the first to remind his fans that no matter how famous he got, he was always one of them, a citizen of Hawai’i who worked hard for every accolade he received. In June 1925, when a fishing boat capsized in Newport Beach, California during a tremendous swell, a 34-year-old Duke, who happened to be watching from the beach, sprang to action, using his superior swimming skills and surfboard – allegedly weighing more than 200 pounds – to complete a daring rescue. He was able to save eight fishermen and his friends saved four more in an act that was hailed “superhuman.” But when the reporters descended on the beach to ask Duke about his epic rescue, he was nowhere to be found. With characteristic humility, he had left the scene before the media arrived.

Get it done.

Dr. Donnie Thompson, former University of Hawai’i women’s director of athletics, Martin Luther King Jr. Commission chair in Hawai’i and the first woman to serve as Superintendent of Education for the state of Hawai’i, once said: “Anything worth having is worth having now.”

That sense of immediacy and action may have propelled Dr. Thompson to become a pioneering force in women’s athletics throughout Hawai’i. She helped start the University of Hawai’i women’s sports program and in 1961, was the university’s first women’s track and field coach, making history as the first African American to serve as a coach for women in any National Collegiate Athletic Association (NCAA) Division 1 institution. By 1972, Dr. Thompson was named head of the athletics program. Immediately, she expanded the program from its then-two-sport offerings for women athletes into eight sports and expanded the scholarship program for women to 30 scholarships. Under her leadership, the University of Hawai’i women’s volleyball team won its highest national honors, putting women’s sports (and women athletes in Hawai’i) on the map for good.

So, what’s the message? Sure, it’s fun to travel somewhere beautiful and recharge for your next sprint but the next time you take a trip, you might consider doing a little research into what makes that place special. Chances are, like I did in Hawai’i, you’ll find leadership inspiration to inspire you anew. And speaking of new, here’s wishing you a very happy New Year!

Thoughts on Leadership: Leadership Lessons from St. Nick

By Gino Blefari

This week my travels find me starting Monday with my typical WIG calls. On Tuesday, I had an early morning Berkshire Hathaway Energy weekly executive team meeting followed by succession planning calls, which continued into Wednesday. On Wednesday, I participated in HomeServices of America’s December corporate team gathering and today, I sit down to write this post to you.

There’s no such thing as a gingerbread cookie-cutter template for the perfect leader. All leaders are different and have their unique strengths. However, leaders do share several traits: They inspire, they motivate, they lead by example, and they spread joy and cheer to every member of their team.

Read more: Thoughts on Leadership: Leadership Lessons from St. Nick

And what better leader to find inspiration from than Old St. Nick? He balances quite a lot on his sleigh and this year had to manage the North Pole through a shifting marketplace, but everything he does, he does with jolly good cheer.

St. Nick abides by the four disciplines of execution. First, he focuses on his Wildly Important Goals: bringing cheer to everyone around the world and putting smiles on our faces during the holiday season. Second, he acts on his lead measures. He loads his sleigh, maps out his gift-giving route and slides down chimneys to deliver gifts. Third, he keeps a compelling scoreboard, checking his list twice and keeping score of who’s been naughty and who’s been nice. Finally, he creates a cadence of accountability by meeting with his elves once per week all year long. During these meetings, his elves announce how many toys they’ve assembled that week and how many they’ll commit to assemble in the week ahead. (“This week I made 10 LEGO sets, five bicycles and two yo-yos, and next week I’ll make 12 LEGO sets, seven bicycles and three yo-yos …”)

He’s jolly. Leadership is about maintaining a positive mindset, and you can’t get much more positive than the always-smiling St. Nick. Maybe part of his jolly attitude comes from always giving back to others. Humans (even St. Nick!) are hard-wired to have positive responses to giving back. After we complete a kind act, our brain’s pleasure sensors are activated and our bodies release feel-good endorphins, which has been called a “helper’s high.” Over time, giving back can even reduce overall stress levels, which is good news for St. Nick because he’s dealing with a lot of moving (toy) parts each holiday season.

He’s a master at time management. Deliver presents to children across the world? Check. Do it all before the sun rises and the hot cocoa is on the stove? Check. If St. Nick’s time isn’t managed properly, he can’t succeed at his job, shimmying down chimneys and delivering presents across the world in the span of a single night.

He knows how to achieve team chemistry. St. Nick manages a huge staff of elves and reindeer! Each one has an assigned task, and St. Nick knows that the holiday season can’t happen unless there’s perfect holiday chemistry within the team. Here’s that famous passage from The Boys and the Boat, modified with holiday cheer:

“There is a thing that sometimes happens in [a sleigh] that is hard to achieve and hard to define. Many [sleigh riders], even winning [sleigh riders], never really find it. Others find it but can’t sustain it. It’s called ‘swing.’ It only happens when all [reindeer] are [flying] in such perfect unison that not a single action by any one is out of sync with those of all the others. It’s not just that the [reindeer] [dip and soar] through the [night sky] at precisely the same instant. [Thirty-two reindeer legs] must begin to pull, [sixteen antlers] must [be perfectly aligned], eight [reindeer] bodies must begin to slide forward and backward, eight [reindeer] backs must bend and straighten all at once. Each minute action – each subtle turning of [the sleigh] – must be mirrored exactly by each [reindeer], from one end of the [sleigh] to the other. Only then will the [sleigh] continue to run, unchecked, fluidly and gracefully between [homes as St. Nick delivers his presents]. Only then will it feel as if the [sleigh] is a part of each of them, moving as if on its own. Only then does pain entirely give way to exultation. [Sleigh riding] then becomes a kind of perfect language. Poetry, that’s what a good [sleigh’s] swing feels like.”

So, what’s the message? Now that we’re all inspired by St. Nick, let’s end this message with “Simple Abundance“ readings shared by Tammy Maddente, president and general sales manager of First Weber, to her team earlier this week:

  • On the first day of Christmas, I gave to my true loves: The gift of my Undivided Attention
  • On the second day of Christmas, I gave to my true loves: The gift of Enthusiasm
  • On the third day of Christmas, I gave to my true loves: The gift of Creative Energy
  • On the fourth day of Christmas, I gave to my true loves: The gift of Simple Seasonal Pleasures
  • On the fifth day of Christmas, I gave to my true loves: The gift of Tenderness
  • On the sixth day of Christmas, I gave to my true loves: The gift of Good Cheer
  • On the seventh day of Christmas, I gave to my true loves: The gift of Beauty
  • On the eighth day of Christmas, I gave to my true loves: The gift of Communication
  • On the ninth day of Christmas, I gave to my true loves: The gift of Surprise
  • On the tenth day of Christmas, I gave to my true loves: The gift of Wonder
  • On the eleventh day of Christmas, I gave to my true loves: The gift of Peaceful Surroundings
  • On the twelfth day of Christmas, I gave to my true loves: The gift of Joy

Happy Holidays!

Gino

Thoughts on Leadership: Lessons from the World Cup

By Gino Blefari

This week my travels found me starting Monday at home, conducting my typical WIG calls before flying to Orange County. On Tuesday, I participated in the early morning Berkshire Hathaway Energy call followed by the HSF Affiliates Leadership Summit. On Wednesday, the team finished the Leadership Summit, which was followed by the HSF Affiliates holiday luncheon. Today and tomorrow, I’ll host four succession calls from my home office in Northern California, puppy June by my side.

Lately, it seems like everyone has been captivated by the excitement of the World Cup, which began late November and will culminate on December 18. It’s been a whirlwind few weeks in Qatar as countries battle it out for a win. Here are a few lessons inspired by the World Cup:

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Thoughts on Leadership: Lessons from Kona

By Gino Blefari:

This week my travels find me starting off en route to Minnesota for the in-person HomeServices of America CEO/Leadership meeting taking place at the Westin Edina Galleria. From there, I flew home, participated in meetings and sat down to write this post to you … without my beloved Kona by my side.

Kona passed away in my arms earlier this week and as a dedication to a dog that was so much more than a pet, I am writing this week’s Thoughts on Leadership for her. To me, dogs are the greatest pals we can ask for. One of the greatest feelings in the world was coming home from a trip, pulling up to the front door in my Uber and seeing my dog, Kona, through the window, wagging her tail like crazy as I walked up to the house and stepped inside.

Read more: Thoughts on Leadership: Lessons from Kona

It makes you feel so good, so loved by this animal in front of you that your heart can practically burst from the joy of it all. It’s just what dogs do.

The American Kennel Club outlines several science-based benefits of dogs:

  • Dogs reduce feelings of loneliness.
  • Research shows the bond between humans and dogs reduces stress and lowers blood pressure.
  • 10 minutes of petting your dog can reduce cortisol, a major stress hormone.
  • Dogs help us psychologically cope with crises – PTSD in military veterans has been shown to improve when they get a service dog.
  • Dogs encourage us to move – dog owners are 4x more likely to meet daily physical guidelines than non-dog owners.
  • Dogs can improve your photography skills – in a study by Rover, 65% of dog owners said they took more photos of their dog than their significant other!
  • Dogs help us connect – an estimated 40% of dog owners report having an easier time making friends when out with their dog.
  • Dogs make us happier – staring into your dog’s eyes raises your level of oxytocin, the “love hormone.”

And I truly loved my Kona. When I was at Intero she came to work with me every single day; she never missed a day. We’d go to Starbucks together; she’d sit under my desk during meetings when I was working from home. She was just there, a constant, loyal source of unconditional companionship and support.

So, what’s the message? I believe we are connected to our dogs in ways perhaps even science has yet to understand. About a month ago, when Kona started really deteriorating, I was feeling dizzy and off, something just wasn’t right. Of course it wasn’t. Kona was part of me and if she was feeling sick, I was too. When I left for Hawaii, a sense of foreboding followed, like stepping on that plane I knew that this was the beginning of the end.

I moved my return flight up – Kona was in bad condition – and she waited for me to get home, just like she always did on every trip I took before. That sweet, adorable pal of mine – a mainstay at Intero, a regular at Starbucks, a curled-up sleeper beneath my desk – waited until I got home to say her final goodbye. And when I did say goodbye to my sweet Kona, I wasn’t just saying goodbye to my dog, I was saying goodbye to my best friend.

P.S. This story has a silver – or golden – lining. I called the place where I originally got Kona to let them know how great of a dog she was and offhandedly during our conversation happened to ask, “Do you by any chance have an F1 Half-Golden, Half-Miniature Poodle puppy?” And the breeder pauses then says, “You know, as a matter of fact we have a whole litter of puppies right now!” And because I knew somehow this news was Kona smiling down on me from the great dog park in the sky, I said, “Can you just check if they might be related to Kona?” And guess what? The breeder replied: “They are. The parents of Kona were Toby and Goldy and the father of the litter is Cody, the grandson of Toby.” Right then and there I decided I’m going to get one of the girl puppies … and I was thinking of naming her Kona. What do you think I should name her?

Thoughts on Leadership: Happy New Year!

By Gino Blefari

This week my travels find me starting Monday with my typical WIG calls. On Tuesday, I joined the early morning Berkshire Hathaway Energy meeting then on Wednesday, traveled to Las Vegas where HomeServices of America and Berkshire Hathaway HomeServices hosted a networking reception honoring LGBTQ+ RE Alliance Top Producers and LGBTQ+ RE Leadership. This morning, I presented a keynote at the LGBTQ+ Real Estate Alliance Conference 2022 about “Where There’s Chaos There’s Opportunity” and gave them 16 points on how to thrive in a changing market. This afternoon, I’ll hop on a plane home to Northern California, and as I sit in the Las Vegas airport eating macadamia nuts and almonds from the famous Ethel M. Chocolates shop, I am writing this post to you.

Of all the posts published throughout the year, today’s Thoughts on Leadership might be the most directly tied to how your next quarter (and next year) will play out in business. Saturday is October 1, which means we’re done with the third quarter and into the final 90 days of the year. Why is this so significant? Because for real estate, October 1 marks the start of the New Year – well, the Real Estate New Year. (Get out your sparkly hats and streamers – it’s time to celebrate 2023!)

In real estate, we operate on a 90-day cycle. All the prospecting, lead generation, planning and marketing we do now is going to pay off three months from now. It’s precisely why our new year doesn’t start when the clock strikes midnight and January 1 arrives. Our new year begins Saturday.

There’s something else to keep in mind as we ring in the Real Estate New Year: This is when your 2023 business planning must begin. (You can download the Business Planning Essentials here.)

Having a solid business plan will keep you from the dreaded Q1 slump. Each year, when Q4 – and the holidays – roll around, with all their sugar cookie, holiday-party reverie, people tend to get off schedule. But if you skip ahead 90 days from the holiday-themed celebrations, you’ll get to Q1, which is exactly where most real estate agents see the lag from a slower holiday season.

During my 30+ years in real estate – as an agent, manager, and owner of a company – I’ve found there’s always a cash flow problem in the months of January and February. This applies to agents as much as it applies to brokerage owners.

A business plan allows you to plan for what’s ahead and avoid that problem. It ensures the busy holiday season won’t stop your momentum in 2023. At a minimum this weekend, schedule out every day for the remainder of the year, including every single day off, and every day you’ll work for the rest of 2022. And make sure on those days you work, you work. On your workdays, follow your schedule, do your prospecting, and complete every task that will drive business for you in the first quarter of 2023. As a challenge, after you’ve completed scheduling out the rest of 2022, post a picture of yourself filling out your schedule this weekend and tag me on Facebook or Instagram, so I know you’ve finished it. Hey, that’s a little accountability!

You should also complete your schedule for 2023. The first things to schedule are the most important business meetings you can’t miss. Knowing when these happen allows you to plan for your days off, so you’re not taking time off during those critical meetings. The next thing to do before you schedule anything else is to put in whatever gives you balance, like vacations and days off. This ensures you take the necessary time to recharge, and that you won’t schedule meetings on your days off. Once you’ve done all that, stick to your schedule! Never make a commitment with your time without checking your schedule first. 

So, what’s the message? Consider this post your reminder to begin your business plan now, so you can start the Real Estate New Year planning for a 2023 – and a future – that’s shiny and bright.

Thoughts on Leadership: A Quantum Life

By Gino Blefari

This week my travels find me starting Monday in Boston for the Berkshire Hathaway HomeServices Summit conference where I had the opportunity to speak to the crowd of passionate top producers from around the world. On Wednesday into today, I attended and spoke at the HomeServices Legal/Title and Escrow conference in Minneapolis, and between speaking engagements and meetings, carved out some time to sit down and write this post to you.

During Covid, when the lockdowns first began, I found myself watching a lot of Netflix in my downtime. After a while, I started to feel bad that I was spending time watching Netflix and wasn’t really learning anything, so I made a commitment to spend one hour every day to learn something new. I started by learning and watching everything there was to know about the dinosaurs. (I’ve always been interested in dinosaurs ever since The Wall Street Journal wrote about the day the dinosaurs died.) From there I got interested in the cosmos and Neil deGrasse Tyson. I watched all of the cosmos videos then began watching “How the Universe Works,” which is where I discovered Hakeem Oluseyi.

As I dug into each episode, I was amazed by Oluseyi’s ability to explain extremely complex material in a way that I could understand. I listened to him untangle the mysteries of the universe in his calming Southern accent and was simply amazed by his intellect.

I googled him and discovered he had an amazing story and that he wrote and narrated the book “Quantum Life: My Unlikely Journey from the Streets to the Stars” which I immediately downloaded it on Audible. I was mesmerized by the book, and even more so by its details about where Oluseyi came from that inspired where he is today.

Since then, I’ve had the privilege to introduce him twice within a three-week span – first to our top producers at the HomeServices Stronger Together event in San Diego and then earlier this week in Boston at Summit.

Born James Edward Plummer Jr., Oluseyi was sent out west to live with his aunt at the age of 10. His genius was evident — people called him “the professor” and he learned to play bridge at age six— but so were his challenges. He lived with nine different households over the span of 16 months and went to five different schools, often landing in dangerous neighborhoods. He scored a 162 on an IQ test in the sixth grade. He smoked marijuana daily by age 13, living as Oluyesi described it, “like a feral animal.”

Despite his obvious gift, he spent much of his teen years in rural Mississippi, where he balanced advanced courses with the complications of life on the streets – poverty, drugs, and crime. In high school, he taught himself to program and coded parts of Einstein’s theory of relativity into a game, which won first place in physics at the Mississippi State Science Fair. He graduated high school at the top of his class.

Oluseyi had to join the Navy in order to pay for college, but a medical condition prevented him from serving, so he enrolled at Tougaloo College in Jackson, Mississippi.

At Tougaloo College, a Harvard-educated professor named David Teal noticed Oluseyi’s promise and encouraged him to join a meeting of African American physicists happening at the Massachusetts Institute of Technology. What Oluseyi took from that meeting was clear: He had to enroll in graduate school if he wanted to be a real physicist.

Oluseyi was accepted to the prestigious graduate program at Stanford University and even had famed African American astrophysicist Arthur B.C. Walker as his Ph.D. advisor, helping him find his way through the challenges of the program. Walker was one of the first three Black astrophysicists in America and, like  Oluseyi, came from a military background . Walker’s former doctoral student, Sally Ride, was the first U.S. woman to go into space. Oluseyi told NPR that Walker “turned me into a gentleman and a scientist.”

After graduating with his doctorate in physics, he changed his name to Hakeem Muata Oluseyi to honor his African ancestors.

And the astrophysicist’s will to inspire was just beginning; Oluseyi made it his mission to motivate more Black students to become astrophysicists. In 2008, after receiving a grant from the Kellogg Foundation, Oluseyi traveled to South Africa to teach. After his instruction, the students passed their exams at the top 20% of their class.

So, what’s the message? There are so many highlights to Oluseyi’s incredible career – he taught at the Massachusetts Institute of Technology; was NASA’s lead space science educator for the Space Technology Mission Directorate; was named Visiting Robinson Professor at George Mason University – and they all occurred because of his willingness to find the way to persevere from his difficult beginnings. His success may be as unlikely as our ability to interact with intelligent life-forms that inhabit planets far away and yet, it happened, proving that no matter where you came from, if you have a dream, there’s no limit to where you can go.

Thoughts on Leadership: Leadership Lessons from ‘Ted Lasso’

By Gino Blefari

This week my travels found me at home, starting Monday with my typical WIG calls and the Berkshire Hathaway Energy morning call. On Tuesday, I had a one-day turnaround business trip. On Wednesday, I traveled to Tampa, Florida to attend the National Association of Real Estate Brokers (NAREB) National Convention and earlier today, I delivered a keynote speech to the attendees. NAREB is doing important work to urge Black Americans not to defer their dream of homeownership and I was grateful to lend my voice to this profound – and ongoing – mission.

As many of you know, I love to listen to books but sometimes while resting and recharging, I tune into movies or TV shows that provide inspiration in unconventional ways. One of those shows is “Ted Lasso,” about an American football coach who finds himself coaching a British soccer team, even though he knows next to nothing about the sport. As we watch Ted deal with the challenges of coaching, we realize this show is basically a master class in leadership. Here are just a few lessons from Ted Lasso:

  • Relationships are in the details.
  • Make it a point to know the names and birthdays of every member on your team.
  • Create a cadence of accountability. (Ted does this with daily “biscuits with the boss” morning check-ins.)
  • Don’t harp on the losses; use the progress of the people around you as a benchmark for success in what Ted calls “the infinite game.”
  • Live like a goldfish. They have a 10-second memory; if you mess up, learn from it then quickly move on.
  • Know that tackling a challenge is just like riding a horse. If you’re comfortable when you’re doing something difficult, you are probably doing it wrong.
  • Leaders empower leaders, just like Ted does with often-overlooked “kit man” Nate Shelley who eventually becomes a member of the coaching team.
  • Treat everyone with kindness. (Nate was not treated well by anyone before Ted’s arrival.)
  • Optimism over everything.
  • You must always believe in yourself.
  • Even when the odds are stacked against you, find positivity in the situation and keep moving forward.

So, what’s the message? Leadership can – and should – be fun. There’s humor to be found in any situation. There’s positivity to be found in even the most negative of circumstances. There are insights to be gleaned from every member of your team, and there are advantages to gain from truly getting to know who you work with and showing them, like Ted does, just how much you care.

P.S. If you watch this show and there’s anything you’ve learned from Ted Lasso that I’ve left out, please let me know!

Thoughts on Leadership: The Long-term Investment of a Team

By Gino Blefari:

This week my travels find me at home, starting Tuesday (after the July 4th holiday on Monday) with early Berkshire Hathaway Energy calls, WIG calls and then a flight to Orange County. Yesterday, I participated in a strategy meeting with Chris Kelly, president and chief executive officer of Ebby Halliday Companies about our upcoming Stronger Together event happening this August in San Diego and attended various meetings with our Berkshire Hathaway HomeServices team. Today, as I travel back to Northern California, I look out my airplane window and reflect on the ideas Chris and I shared.

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Thoughts on Leadership: Beyond the Good or Great

By Gino Blefari

This week my travels find me at home. 

Last week, we talked about ideas for leading through shifts in the marketplace (read the post here) and this week, let’s talk about the mindset you need to not just survive but also thrive in a market and economic environment that’s more challenging than it was a few months ago.

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